FAQ
Everything you need to know before you refill.
From how PENYU works to what it cleans, shipping, gifting, and why we chose refill sheets — here’s the essential guide to a lighter, lower-waste cleaning routine.
About PENYU
What is PENYU?
PENYU is a refillable all-purpose cleaner designed to help you clean your home with less plastic waste, less clutter, and less storage bulk. Instead of buying heavy cleaner bottles again and again, you keep the bottle and simply refill with PENYU’s plastic-free cleaning sheets.
How does PENYU work?
Fill your PENYU bottle with water, add the refill sheets according to the pack instructions, let them dissolve fully, then spray and wipe as part of your normal cleaning routine. Same habit, lighter footprint.
Why did PENYU choose refill sheets?
Because traditional cleaning products are mostly shipped as water in bulky plastic bottles. PENYU’s refill format is lighter, easier to store, and creates less waste. It takes up less space at home and reduces the need to keep rebuying full-sized plastic bottles.
Why is the PENYU bottle made of aluminium?
We chose aluminium because it is durable, reusable, and better suited for long-term refill use than disposable plastic bottles. The idea is simple: buy the bottle once, keep refilling it, and reduce throwaway packaging over time.
Usage & Cleaning
What surfaces can I use PENYU on?
PENYU is made for everyday hard surfaces around the home, such as kitchen counters, dining tables, tiles, glass, mirrors, stainless steel, and other common wipeable surfaces.
For delicate, coated, waxed, porous, or specialty surfaces, do a small patch test first.
Do I need to wipe after spraying?
Yes — for the best result, spray and wipe. PENYU is designed as an everyday surface cleaner, so wiping helps lift away grease, dust, dirt, and residue properly instead of just moving it around.
Is PENYU strong enough for grease, stains, and dirt?
PENYU is made to handle everyday messes like grease splashes, surface dirt, food marks, and general household grime. For heavier buildup, let the spray sit for a short moment before wiping, and repeat if needed.
Can I use PENYU for daily cleaning?
Yes. PENYU is designed for regular everyday cleaning, especially if you want a routine that feels lighter, tidier, and less wasteful.
How should I store my refill sheets?
Keep them in a cool, dry place away from moisture until you’re ready to use them. This helps preserve the refill sheets in their best condition.
Orders, Shipping & Gifting
Do you ship within Malaysia?
Yes — PENYU currently ships within Malaysia.
Can I send PENYU directly as a gift?
Yes. You can place the order using the recipient’s delivery details so it can be shipped directly to them.
How long does shipping usually take?
Orders typically arrive within 2–5 working days, depending on the delivery area.
Do you offer free shipping?
Yes — free shipping is available for orders above RM30.
What is your return policy?
We accept returns within 15 days of delivery, provided the item is unused, unopened, and in its original resalable condition.
We are unable to refund or exchange items that have been opened, used, or returned in a non-original condition.
Please note that return shipping costs are the responsibility of the customer.
Sustainability
How does PENYU help reduce waste?
PENYU helps reduce waste by replacing repeated purchases of bulky plastic cleaner bottles with a reusable aluminium bottle and compact refill sheets. That means less packaging, less storage space, and less throwaway waste over time.
Is PENYU suitable for people who want a lower-waste lifestyle?
That’s exactly who PENYU is made for — people who want a cleaner home without constantly bringing more plastic bottles into it. It’s a practical switch, not a complicated one.
What makes PENYU different from regular cleaner bottles?
Most regular cleaners are sold as ready-made liquid in single-use plastic packaging. PENYU gives you a reusable bottle plus compact refill sheets, so your cleaning routine can take up less space and create less waste.
New to refill cleaning?
PENYU is made to feel easy. Keep the bottle, refill when needed, and clean the way you already do — just with less plastic and less clutter.
Shop PENYUStill need help?
We’re happy to help with product questions, shipping, gifting, or choosing the right set.
Contact usPENYU tip
For best everyday results, spray and wipe with a cloth. It keeps surfaces looking clean while helping remove grease, marks, and dust properly.